| Context |
- This impact model was designed to explain the factors influencing the performance of the Tallahassee-Leon Community Animal Service Center (TLCASC) and used as a main communication tool to facilitate discussion at the client organization.
- The project was a requirement for EME6691, Performance Systems Analysis, taught by Dr. A. Darabi.
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Click on image to view artifact. |
| Conditions |
- Clear and factual communication was essential in this case, since the performance problem had the potential to trigger emotional responses from the clients: TLCASC was aiming at reducing the euthanasia rate and it was our job to determine the causes and propose solutions.
- This model was designed to help the client see the connections between perhaps seemingly unrelated instances of deficient performance our team had observed and documented.
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| Scope |
- The model, along with the study and proposed solutions were presented to the clients.
- TLCASC is currently implementing a selection of our recommendations within the scope of their reorganization.
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| Role |
- I was the project leader for this project.
- Within the scope of my responsibilities, I created the project plan, assigned team roles and tasks, scheduled all customer interactions, and was the primary point of contact for the customer.
- I created the model as a synthesis from the research our team had conducted.
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